At Luxure Fragrances, we aim to provide a smooth and transparent shopping experience. Please read our return and refund policy carefully:

Eligibility for Returns

• Unopened and Sealed Products Only: Returns are accepted for products that are unopened, with the seal intact.

• Return Request Period: Return requests must be initiated within 3 days of receiving the order.

  • Note: Any return request made after this period will not be entertained.

• Non-Returnable Reasons: Returns will not be accepted due to personal preferences, such as disliking the fragrance.

• Non-Returnable Products:

  • Samplers, testers, and discovery sets are strictly non-returnable.

Damaged, Incorrect, or Missing Items

• Reporting Period: Customers must report any issues (e.g., damaged products, incorrect items, or missing contents) within 12 hours of receiving the order.

  • Claims made after this timeframe will not be considered.

• Evidence Requirements:

  • Clear photographs of the damaged or incorrect product, including the original packaging, are required.

  • In cases where additional verification is needed, we may request an unboxing video for fair evaluation.

Order Cancellations

• Post-Purchase Cancellations:

  • If an order is canceled after being placed for reasons such as "changed my mind" or "ordered by mistake," a 2.5% payment gateway fee will be deducted from the refund.

• In-Transit or Delivery-Time Cancellations:

  • If an order is canceled while in transit or at the time of delivery, a Rs. 150 shipping fee will also be charged.

  • Refunds will only be processed after the product is returned to Luxure Fragrances in its original, sealed condition.

Return Process

1. Initiating a Return:

   • Contact us at support@luxurefragrances.com within the stipulated timeframe to initiate a return.

   • Provide the necessary evidence (e.g., photographs) during the request.

2. Return Fees:

   • A Rs. 150 handling fee and 2.5% payment gateway fee will be deducted from the refund for eligible returns.

3. Ineligible Returns:

   • Items that are opened, damaged, or missing their original packaging will not be accepted.

   • Such items will be returned to the customer, who must bear a Rs. 150 return shipping fee.

Non-Returnable Items

• Products that are:

  • Opened or used.

  • Damaged (not during transit).

  • Missing original packaging.

  • Samplers, testers, and discovery sets.

• Any return request made after 3 days of receiving the product.

Refund Process

• Inspection:

  • Refunds will only be processed after the returned product is received and inspected to confirm it meets the return eligibility criteria.

• Refund Timeline:

  • Approved refunds will be credited to the original payment method within 5-7 business days.

Reservation of Rights

Luxure Fragrances reserves the right to:

• Refuse returns or refunds that do not comply with the terms outlined in this policy.

• Request additional documentation or proof, including an unboxing video, to verify claims where necessary.

Contact Information

For returns and refunds, please contact us at support@luxurefragrances.com.